If you have any issue or problems with your mod, please reach out to us via email. We are VERY responsive and will ALWAYS make it right. Out mods are tested multiple times before shipment. If you alter, destroy or try to fix your mod BEFORE reaching out to us we cannot troubleshoot the issue. We can only troubleshoot on the original item, not one that has been altered in any way. Not only does it void your warranty we reserve the right to not replace the item.
If for any reason you are not satisfied with your mod, you can return it for a refund (less any shipping charge)or exchange within 30 days but we may refuse or delay returns if fraud or abuse is suspected. All returns within 30 days are subject to a 15% restocking fee. You must email us prior to returning any items. We do not accept returns after 30 days. We offer a lifetime guarantee on all non-motorized mods. This lifetime guarantee is simple. If your mod fails to perform, at our discretion, we will either repair or replace it, free of charge, for as long as you own your game, you just pay the return shipping charge.
There are no returns/exchanges on Custom Backbox Mods. These are not kept in stock and have been made to order when purchased.
If you change your mind and want to exchange your item for a different one, please initiate an exchange via email. You will be responsible for all shipping cost related to the exchange.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All products are shipped via USPS, DHL or UPS. Our goal with our shipping rates is to cover our costs but not to gouge you! US shipping and International shipping rates are calculated based on the weight of your order as well as shipping destination. Please contact us after your order if you wish to have your items shipped via DHL or UPS for a quote. You can choose the speed of shipping based on your urgency. Please note shipping times do not include order processing times.
USPS First Class International packages do not offer tracking to most countries. Be aware that we are unable to provide tracking or troubleshoot lost packages from the US shipped with this method. Please utilize the tracking/customs number and contact your local postal office for assistance.
Estimated shipping times vary but are usually within the following window:
· Domestic US: 3-5 days
· International: deliveries generally take between 7-21 days, although USPS does not guarantee delivery dates or times and does not consider a package “lost” until after 40 days.
*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian orders. Federal law prohibits the falsification of customs documentation so please don't ask us to take this kind of risk!
Social Media Policy
Lermods social media pages, profiles, presences, and communities are intended to be safe places for our customers to engage in respectful conversations about the pinball industry that honor each person’s experiences and beliefs.
Lermods does not censor or police personal ideas or experiences shared on our social media, but does its best to keep behavior within clearly stated Guidelines. We reserve the right to remove questionable comments including (but not limited to) anything that:
· infringes on legal rights of content ownership, or otherwise indicates participation in, suggestion or encouragement of any illegal activity,
· promotes false or fake claims about our products/services
· makes a false accusation of our company or employees,
· is unsolicited bulk or repeat messages (spam or flooding),
· is hateful, threatening, vulgar or pornographic; incites violence,
· becomes argumentative in nature,
· is a personal attack (including but not limited to instigation, accusation, bullying, intimidation, harassment),
· violates Facebook’s or any social platform’s Statement of Rights and Responsibilities.
If behavior falls outside of the accepted Guidelines, individuals will be permanently banned/removed from our social media at our discretion.
Our Facebook pages, like other public online forums, shouldn't require constant moderation given responsible participation. Please handle personal issues through personal messages, or use Facebook’s tools to Block that individual. Violations of Facebook's Statement of Rights and Responsibilities should be reported to Facebook through their Flag and Report tools. If you receive unsolicited or unwelcome private messages through Lermods Facebook, please use Facebook’s tools to Report and Block the user. If would like to report the message to Lermods, please copy and paste the entire text of the message into an email and send to firstname.lastname@example.org.
As a reminder, your activity on social media is public – regardless of your privacy settings or our page settings, your activity on our Facebook, Twitter, YouTube, etc. is visible to all (and likely searchable on Google) – whether or not the user is your Facebook Friend, Twitter Follower, YouTube Subscriber, etc. By sharing information or content on social media, you are forfeiting your right to privacy. Please protect yourself. Never share your street address, social security number, birth date or other personal information that could be used to impersonate you.
User references, posts, and comments made on social media are not endorsed or recommended by Lermods. We are not responsible for any user or "off‐site" information referenced by or linked to from social media