Shipping FAQs


All products are shipped via USPS, DHL or UPS unless you made special arrangements for shipping.

Our goal with our shipping rates is to cover our costs but not to gouge you! Unless a flat fee is offered, US shipping and International shipping rates are calculated based on the weight of your order as well as shipping destination.  Please choose  the speed of shipping based on your urgency. Please note shipping times do not include order processing times.

USPS First Class International packages do not offer tracking to most countries. Be aware that we are unable to provide tracking or troubleshoot lost packages from the US shipped with this method. Once the package has left the US, we can no longer track it easily.  Please utilize the tracking/customs number and contact your local postal office for assistance. 

If you have not received your package within 40 days, please contact us for file a lost package claim.

*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian orders. Federal law prohibits the falsification of customs documentation so please don't ask us to reduce the value of your invoice or label it as a gift.